Shipping Policy
At Moonwater, we strive to deliver your products quickly, safely, and efficiently. This Shipping Policy outlines how and when your order will be shipped.
1. Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Time
- Standard Delivery: 3–7 business days (depending on location)
- Remote Areas: Delivery may take 7–10 business days
You will receive a tracking link once your order is dispatched.
3. Delivery Locations
We currently ship across India to all serviceable pin codes. If your area is not serviceable, our team will contact you for alternative options or refunds.
4. Shipping Charges
- Free Shipping on all prepaid orders above ₹999
- For orders below ₹999, a nominal shipping charge will be added at checkout
Shipping charges (if any) will be clearly mentioned before you make the payment.
5. Tracking Your Order
Once your order is shipped, we will email/SMS you the tracking details. You can use the provided link to monitor your delivery status.
6. Delays in Delivery
While we aim for timely delivery, delays may occur due to:
- Weather conditions
- Unforeseen logistics issues
- Natural calamities or public holidays
We appreciate your understanding in such cases.
7. Damaged Packages
If your package appears damaged or tampered with, please:
- Do not accept the delivery
- Take photos and contact us immediately at support@moonwaterindia.com or +91 99800 44699
We will initiate an investigation and assist with a replacement or refund.
8. Contact Us
For any questions related to your shipment or delivery, please reach out to:
Moonwater
📞 +91 99800 44699
📧 support@moonwaterindia.com
📍 No: 1921, 3rd Cross, Prasanthnagar, Bangalore – 560079, Karnataka, India