Refund Policy

At Moonwater, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a smooth and transparent return and refund process.

1. Eligibility for Refund

You may request a refund if:

• The product is damaged, defective, or not as described
• The product was not delivered within the promised time frame
• The product is returned unused, in its original packaging, and in resalable condition

Note: Refunds are not applicable for products that show signs of use, wear, or physical damage not caused during delivery.

2. Return Window

• Returns must be initiated within 7 days of delivery.
• To be eligible for a refund, the product must be returned to us within 10 days from the date of approval.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@moonwaterindia.com or call +91 99800 44699
2. Provide your order number, reason for return, and supporting images (if applicable)
3. Our team will guide you through the return process

4. Refund Process

• Once we receive and inspect the returned product, we will notify you of the status.
• If approved, the refund will be processed to your original method of payment within 7 working days.
• For prepaid orders, the amount will be refunded directly to your bank or wallet.
• For COD (Cash on Delivery) orders, we may request your bank account details for the refund.

5. Shipping Charges

• If the return is due to our error (wrong or damaged product), shipping charges will be borne by us.
• For other returns, the customer may be responsible for return shipping costs.

6. Non-Refundable Situations

We do not offer refunds if:

• The product is used, installed, or altered
• The return is requested after the return window has closed
• The original packaging and accessories are missing

7. Contact Us

For refund requests or questions about this policy, please contact:

Moonwater
📞 +91 99800 44699
📧 support@moonwaterindia.com
📍 No: 1921, 3rd Cross, Prasanthnagar, Bangalore – 560079, Karnataka, India